At Tohfaco, we take immense care in packaging and delivering your gifts. Every order is handled with love to ensure it arrives in perfect condition, ready to be gifted.
| Shipping Type | Coverage | Cost |
|---|
| Standard Shipping | Pan India via courier partners | ₹79 – ₹149 |
| Express Shipping | Pan India via express courier | ₹149 – ₹249 |
| Free Delivery | On orders above ₹999 | FREE |
| International Shipping | Currently not available | — |
Processing Time: Orders are processed within 1–2 business days after confirmation. Personalised and custom gift orders may require additional preparation time before dispatch. Exact delivery timelines depend on your location and courier partner and will be communicated to you once the order is shipped.
Delivery timelines may be affected by public holidays, weather conditions, or courier delays. We will notify you via WhatsApp or SMS with your tracking details once the order is dispatched.
We want you to be completely delighted with every Tohfaco purchase. If for any reason you are not satisfied, here is how our return policy works:
| Product Type | Returnable? | Window |
|---|
| Standard Gift Items (unopened) | ✔ Yes | 7 days from delivery |
| Gift Hampers (unopened, sealed) | ⚠ Conditional | 7 days from delivery |
| Personalised / Custom Gifts | ✖ No | Not applicable |
| Cakes, Flowers & Perishables | ✖ No | Not applicable |
| Opened or Used Products | ✖ No | Not applicable |
To initiate a return for eligible items, please contact us within the return window with your Order ID and a brief reason for the return. Items must be returned in their original packaging, unused, and in the same condition as received.
Please note: The following items are strictly non-returnable and non-refundable due to the personal or perishable nature of the product.
- Personalised & Custom Gifts — Items engraved, printed, or handcrafted with a specific name, photo, message, or design are made exclusively for you. Because these products are created uniquely for a person, they cannot be resold or reused, and are therefore not eligible for return or refund under any circumstance (except if the item arrives damaged or defective — see below).
- Cakes, Chocolates & Edibles — All perishable food items are non-returnable once delivered.
- Fresh Flowers & Plants — Due to their perishable nature, flowers and live plants cannot be returned.
- Opened or Used Items — Any product that has been opened, used, or removed from its packaging.
- Digital Gift Cards & Vouchers — Once issued, gift cards and vouchers are non-refundable.
- Items Bought on Sale — Products purchased at a discounted / clearance price.
Our Recommendation: Before placing an order for a personalised gift, please double-check the name, message, date, and other details carefully. Once an order is confirmed and production begins, changes cannot be made. If you need help, our gifting experts are available to assist you before you order.
If your gift arrives damaged in transit or you receive the wrong item, we sincerely apologise and will make it right immediately.
- Report the issue within 48 hours of delivery by contacting us via WhatsApp or email.
- Share your Order ID along with clear photos or a video of the damaged or incorrect item.
- We will arrange a free replacement or a full refund, whichever you prefer.
- This applies to all products including personalised gifts — if the item we made is defective or damaged, we will redo it at no cost to you.
This policy covers personalised gifts too! If the customisation itself has an error on our part (wrong name, wrong design, printing defect), we will remake it at zero cost.
- Standard Orders — Can be cancelled within 2 hours of placing the order, provided it has not yet been dispatched.
- Personalised / Custom Orders — Can be cancelled within 30 minutes of placing the order. Once production has started, cancellation is not possible.
- Same-Day Delivery Orders — Cannot be cancelled once the order is confirmed and assigned to a delivery partner.
- To request a cancellation, WhatsApp us immediately at +91704185080
Once a return or cancellation is approved, refunds are processed as follows:
| Payment Method | Refund Mode | Timeframe |
|---|
| UPI / Net Banking / Debit Card | Original payment method | 3–5 business days |
| Credit Card | Original credit card | 5–7 business days |
| Cash on Delivery | Bank transfer / UPI | 3–5 business days |
| Tohfaco Store Credit | Added to your account | Within 24 hours |
Delivery charges are non-refundable once the order has been dispatched. Refunds will be for the product value only.
Still Have Questions?
Our team is happy to help you with any queries about gifting, shipping, or returns.
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